It’s well-documented in business today that poor customer service impacts customer retention, referrals and potential new business. Social media has given consumers an open forum to share both good and bad product and service experiences to all who will listen. The same can now be said for discerning job seekers and employees, and for too long candidate and employer experience has been given little attention. What’s clear in the research today from the likes of Talent Board and other research firms — negative candidate experiences can prevent qualified people from applying again, referring others and making purchases of consumer-based businesses. And poor employee experiences can lead to low employee engagement, dismal productivity and poor retention.
Employers around the world are now working harder to improve both candidate and employee experiences — and the HR technologies of today can and do empower that very improvement. Join TalentCulture CEO and #WorkTrends Host, Meghan M. Biro, and Talent Board President and now #WorkTrends Co-host, Kevin W. Grossman, for their interactive 20-minute HR Tech Talk discussion about this topic on the expo floor at this year’s HR Technology Conference & Exposition.